Job Posting Code: ELSTMSR

Job Title: Monitoring Station Representative

Intersection: Shephard and Yonge

Industry Types: Security


Key Requirements and Responsibilities:

  • Monitor alarm signals and respond to alarms using the information provided on instruction screens

  • Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties

  • Needs the ability to remain calm and speak clearly to customers

  • Properly documents all responses for the alarm within the alarm monitoring software


Skills and Requirements:

  • Candidates must possess a minimum of one year customer service or call center experience

  • Excellent English verbal and written communications skills are a must

  • Able to speak Korean is an asset

  • Knowledge of basic computer functions including Microsoft Windows

  • Ability to type 20 Wpm minimum

  • Candidates must possess strong organizational skills, ability to multi-task and be detail oriented

  • Ability to complete tasks in a timely manner

  • Needs the ability to prioritize

  • Needs the ability to work independently or as a team member


Other information:

  • Must have the flexibility to work weekends or other shifts

Candidates MUST include the JOB POSTING CODE and the Job Title when applying.


If you do not have Outlook on your computer please email your résumé to

8199 Yonge Street

Unit 101 B

Thornhill, Ontario

L3T 2C6