Inside Sales Customer Service

Job Posting Code:  ELFTIS

Job Title:  Inside Sales / Customer Service / Order Entry

Hours (F/T or P/T):  F/T  8:00 – 5:00

Salary Range:  30 – 35K

Intersections:  Hwy 7 / Bradwick

Industry Types:  Custom Tool Manufacturer for Gas & Steel industries


Key Requirements and Responsibilities:

  • Main contact for our customers and key support for our sales team

  • Develop a thorough understanding of our products in order to fulfil customer requirements

  • Respond timely to customer phone calls, emails, and faxes

  • Make outbound calls to generate sales

  • Update our CRM with current customer details

  • Arrange for billing, create invoices, filing, photocopying, faxing

  • Prepare shipping and Return Authorization documents when needed

  • Keep records of activities, and resulting performance

  • Receive and document customer feedback

  • Use our ERP/CRM system in order to process orders and inquiries

  • Be the “go-to” person for basic website and social media updates

  • Handle product brochures, creating marketing packages, etc.

  • Process payments or refunds and assist accounts receivable or payable as needed

  • Liaise with various departments in order to respond to customer inquiries

  • Maintain an organized and efficient work space area; and participate in special projects

  • Assume other duties and responsibilities as opportunities arise


Skills and Requirements:

Special projects may include:

  • Maintain company social media sites: Our website, LinkedIn, Facebook, Twitter

  • Create & distribute Customer feedback surveys

  • Create a prospect ranking system using our CRM for the purpose of generating new sales

  • Review current print & digital media for accuracy on our pricing, product specs, and user instructions

  • Prepare and distribute all print media for product

  • Re-design the product display area in the hall

  • Coordinate the digital product training media


Other Information:

  • We offer: great benefits, an awesome environment, and have an amazing reputation


Candidates MUST include the JOB POSTING CODE and the Job Title when applying.

*If you do not have Outlook on your computer please email your résumé to

8199 Yonge Street

Unit 101 B

Thornhill, Ontario

L3T 2C6