Consumer Success Specialist

Job Posting Code: ELTMCSS

Job Title: Consumer Success Specialist

Hours (F/T or P/T): F/T

Intersection: Yonge and Finch

Industry Types: Marketing

 

  • Key Requirements and Responsibilities:

  • Become a Product Expert and provide exceptional customer service to a variety of clients

  • Understand what our customers' needs are, and help them reach their desired outcome

  • Provide a positive customer experience across the entire lifecycle and ensure customers maximize their ROI

  • Periodically check-in with customers to determine if they are on track or to guide them with new improvements or functionalities

  • Help strategize with the customer on how to use the product better and share what the trends are in their industry

  • Develop and implement best practices, processes and tools which can continually enhance TapMango Customer Success Program

  • Be the voice of the customer and provide feedback to the product team on product enhancements

 

Skills and Requirements:

  • Bachelor's Degree in a related field of study

  • 2+ years experience in customer/technical support

  • Ability to communicate complex technical challenges and solutions in a simple and concise manner

  • Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence

  • Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions

  • Collaborative and adaptable team player

 

Other Information:

  • Keen interest in technology

  • Initiative, flexibility, responsibility, and commitment to quality work

  • Exceptional communication, presentation and organizational skills

  • A positive attitude and ability to excel under pressure

Candidates MUST include the JOB POSTING CODE and the Job Title when applying.

*If you do not have Outlook on your computer please email your résumé to info@thornhillhub.com.

8199 Yonge Street

Unit 101 B

Thornhill, Ontario

L3T 2C6

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