Call Centre Customer Service Rep

Job Posting Code:  ELMSCCCSR

Job Title:  Call Centre Customer Service Representative

Hours (F/T or P/T):  Minimum 25 hrs weekly

Salary Range:  $14.00/hr + premiums & bonuses

Intersections:  Steeles, near York University

Industry Types:  Call Centre 


Key Requirements and Responsibilities:

  • Work within our fast-paced call centre performing tasks

  • Answer inbound telephone donation/lottery ticket order capture

  • Answer inbound customer/donor support

  • Place outbound telephone follow up calls

  • Place outbound courtesy/sales/donation calls

  • Best efforts are rewarded, incentive program on a daily, weekly, monthly and yearly basis

  • Focus on continuous improvement, both personal and as an organization with opportunities for advancement


Skills and Requirements:

  • Clear telephone voice with verbal & written proficiency in English

  • Ability to type a minimum of 25 wpm

  • Flexible availability for weekdays, weeknights and weekends given higher priority

  • Good communication skills with a natural knack for servicing customers over the phone

  • Positive disposition and goal oriented

  • Ability to concentrate and thrive in a busy environment


Other information:

  • Variety of shifts including evenings & weekends

  • Training is provided, fully paid

  • Free parking and TTC stop in front of building

  • We offer an employee discount program that provides exclusive discounts and savings on a variety of products, services and entertainment

  • All candidates must complete an assessment when they apply before we can call them in for an interview

Candidates MUST include the JOB POSTING CODE and the Job Title when applying.

*If you do not have Outlook on your computer please email your résumé to

8199 Yonge Street

Unit 101 B

Thornhill, Ontario

L3T 2C6